HOW DO I PAY FOR MY ORDER?
At pamvelo.com, we accept all major credit cards and payments through PayPal.-Benefits of using PayPal
The payment is traceable. You can track the status of your payment via your PayPal account.pamvelo.com does not receive your credit card number or bank details (they are securely encrypted via the PayPal server), reducing the risk of unauthorized use.
HOW CAN I TRACK MY ORDER?
See the order tracking page:
WHAT SHOULD I DO IF I HAVE A PROBLEM AFTER RECEIVING THE PACKAGE?
Don't hesitate to contact our customer service team!
We will proceed with an exchange or refund as soon as possible.
To check the status of your order, please contact us with the following information:
-Your order number
-The photo of the damaged product
-Information about the product to be exchanged
Our customer service team will review your request and respond as soon as possible. Once the warranty is confirmed, the product will be sent to you very quickly.
Our e-mail address: support@pamvelo.com
(From 9:00 am to 6:00 pm Monday to Friday)
HOW DO I CARE FOR MY JEWELRY?
To maintain the quality of your jewelry, we recommend the following measures:
- It is essential to remove your jewelry whenever you wash your hands, apply perfume or cream.
- Repeated exposure to household products or insecticides can affect the plating of your jewelry.
- Avoid wearing your jewelry on the beach, in the pool or during sports activities to avoid shocks and scratches.